At Matty K, we want you to shop with confidence. Please review our return policy carefully before placing an order.
30-Day Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be unopened, unused, and in their original packaging.
Eligibility for Returns
To qualify for a return:
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The item must be returned within 30 days of the delivery date
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Products must be unopened and unused
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Items must be in original condition and original packaging
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Proof of purchase is required
We do not accept returns for opened, used, or damaged products.
How to Start a Return
To initiate a return, please contact us via our Contact Us page with your order number and the reason for the return. Our support team will provide instructions on how to proceed.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method. Please note that shipping fees are non-refundable.
Exchanges
At this time, we do not offer direct exchanges.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can assist you promptly.
Contact Us
If you have any questions about our Return Policy, please reach out via our Contact Us page.
